Terms and Conditions

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Epic MindLab Terms and Conditions 

Effective Date: March 15, 2024 

Last Updated: February 10, 2026

1. Introduction

Welcome to Epic MindLab. These Terms and Conditions ("Terms") govern your access to and use of our website (epicmindlab.com) and any coaching services provided by Epic MindLab ("we," "us," or "our"). Please read these Terms carefully before using our website or purchasing any of our services.

Our registered address is 3909 S Maryland Pkwy Ste 314, Las Vegas, NV 89119 USA. Our general contact email is info@epicmindlab.com.

By accessing or using this website, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Notice. If you do not agree with any part of these Terms, you must not use our website. These Terms apply in addition to, and not in place of, any applicable mandatory consumer protection laws in your jurisdiction.

2. Use of the Website

This website provides information about our coaching services and is intended for users who are at least 18 years of age. By using this website, you represent and warrant that you are of legal age to form a binding contract with us. We grant you a limited, non-exclusive, non-transferable license to access and use the website for your personal, non-commercial use, subject to these Terms.

3. Intellectual Property Rights

The website and its entire contents, features, and functionality — including but not limited to all information, text, graphics, logos, images, audio clips, video clips, and the design and arrangement thereof — are the proprietary intellectual property of Epic MindLab or its licensors (e.g., Multi-Health Systems, Gallup) and are protected by United States and international copyright, trademark, and other intellectual property laws.

Restrictions: You are strictly prohibited from copying, reproducing, distributing, modifying, creating derivative works of, publicly displaying, or transmitting any of our website content or proprietary materials provided during coaching.

No Recording: You are not permitted to make your own audio or video recordings of any free consultations, workshops, or paid coaching sessions.

4. Coaching Services and Disclaimers

Coaching is a creative partnership designed to help you achieve your personal and professional goals. By using this website and engaging with our content or services, you understand and agree to the following.

Not Professional Advice: Coaching is not therapy, counseling, or a substitute for professional advice from legal, medical, financial, or other qualified experts. The information on this website is for educational and informational purposes only. You are encouraged to seek independent, professional guidance for any such matters.

No Guarantees: We make no guarantees, representations, or warranties regarding specific outcomes or results from the use of our website or the purchase of our coaching services. Your success depends on your own effort, commitment, and follow-through.

Coaching Agreement: All one-on-one and group coaching services are governed by a separate, legally binding Coaching Agreement, which will be provided to you upon enrollment. In the event of any conflict between these Terms and your Coaching Agreement, the terms of the Coaching Agreement will prevail.

5. Purchases and Financial Terms

Payment: All fees for coaching packages or subscriptions must be paid in advance as outlined in your invoice and Coaching Agreement.

Payment Methods: We accept payments via Stripe (Credit/Debit Card, ACH) and other methods by request. You agree to provide current, complete, and accurate purchase and account information.

Disputes: You agree to contact us directly at info@epicmindlab.com to resolve any payment dispute before initiating a chargeback.

Refund Policy: All fees are non-refundable. We are committed to our clients and the coaching process. When you enroll in a coaching service, you are reserving our time and gaining access to our structured process and proprietary materials. For this reason, we do not offer refunds, except as explicitly outlined in the termination policy within the signed Coaching Agreement or as required by applicable mandatory consumer protection law (see Section 12).

6. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Epic MindLab (e.g., payment processors, assessment partners). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such content or services.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Epic MindLab, its owner, and any affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the website or our coaching services.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ANY DIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SERVICES OR THESE TERMS EXCEED THE GREATER OF THE TOTAL AMOUNT OF FEES PAID BY YOU TO US IN THE SIX (6) MONTHS PRIOR TO THE CLAIM OR $2,500.00 USD.

Nothing in this section excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

8. Indemnification

You agree to indemnify, defend, and hold harmless Epic MindLab from and against any and all claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the website in violation of these Terms; (b) decisions or actions you take based on our coaching services; or (c) your violation of these Terms or your Coaching Agreement.

This indemnification obligation does not apply to the extent that a claim arises from Epic MindLab's own negligence, willful misconduct, or breach of these Terms.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law principles. This choice of law does not deprive you of any mandatory consumer protections afforded by the laws of your country or state of residence.

Good-Faith Discussion: In the event of a dispute arising from these Terms, the parties agree to first attempt to resolve the matter through good-faith discussion.

Mediation: If an informal resolution cannot be reached, both parties agree to submit the dispute to private mediation with a mutually agreed-upon mediator in Clark County, Nevada. The fees for the mediator shall be split equally between the parties.

Legal Action: If mediation is unsuccessful, any legal action or proceeding shall be brought exclusively in the appropriate state or federal court located in Clark County, Nevada, subject to any mandatory jurisdictional rights available to you under the laws of your country or state of residence.

10. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms or any Coaching Agreement where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, pandemics, government actions, internet or telecommunications failures, or utility outages. In such cases, the affected party will use reasonable efforts to mitigate the impact and resume performance as soon as practicable. If a force majeure event prevents the delivery of coaching services for more than 30 consecutive days, either party may terminate the engagement, and the client will receive a pro-rata credit for any prepaid sessions not yet delivered.

11. General Provisions

Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Entire Agreement: These Terms, along with our Privacy Policy, Cookie Notice, and your signed Coaching Agreement (if applicable), constitute the entire agreement between you and Epic MindLab regarding our website and services, and supersede all prior agreements.

12. International Consumer Protection Rights

Epic MindLab serves clients internationally and respects the mandatory consumer protections of each jurisdiction. Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy conferred by applicable mandatory consumer protection law that cannot be excluded, restricted, or modified by agreement.

European Economic Area and United Kingdom: If you are located in the EEA or UK, you have a right to withdraw from a distance contract within 14 days of its conclusion under the Consumer Rights Directive (2011/83/EU), without giving any reason. If you request that coaching services begin within this 14-day period, you acknowledge that you may lose your right of withdrawal once services have been fully performed. If you withdraw before services are fully performed, you may be charged a proportionate amount for the services already provided. We will provide you with a standard withdrawal form and clear information about your withdrawal rights during the enrollment process.

Australia and New Zealand: If you are an Australian or New Zealand resident, our services come with guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2) or the New Zealand Consumer Guarantees Act 1993, as applicable. Nothing in these Terms purports to exclude, restrict, or modify these guarantees.

Canada: If you are a Canadian resident, your rights under applicable provincial consumer protection legislation — including any statutory cooling-off periods or cancellation rights for distance contracts — are not affected by these Terms. Where these Terms conflict with mandatory provincial consumer protection law, the applicable provincial law prevails.

13. Changes to These Terms

We reserve the right to modify or replace these Terms from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date above. For material changes that significantly affect your rights or obligations, we will provide at least 30 days' notice by posting a prominent notice on our website before such changes take effect. Where required by applicable law, we will obtain your consent before material changes become effective. Your continued use of the website after the notice period constitutes your acceptance of the new Terms.

14. Accessibility

Epic MindLab is committed to making our website and services accessible to all individuals. If you experience any accessibility barriers when using our website or engaging with our services, please contact us at info@epicmindlab.com so we can work to address the issue.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Epic MindLab 

3909 S Maryland Pkwy Ste 314 

Las Vegas, NV 89119 USA 

Email: info@epicmindlab.com 

Phone: +1-702-329-8359 (voice/text)

For privacy-related inquiries, please contact our Privacy Officer at privacy@epicmindlab.com. For details about how we collect, use, and protect your personal information, please review our Privacy Policy. For information about how we use cookies and similar tracking technologies, please review our Cookie Notice.

© 2026 Epic MindLab. All Rights Reserved.